Want to communicate with people in a meaningful way? By working closely and understanding what you need, we can leverage new ideas and speak directly to your audience, supporters or partners


We provide a complete service – from idea development through production to distribution. We can also design your brand guidelines for AV


We run training in the UK and overseas and specialise in communications, filming for impact and production techniques. We also create and deliver engaging workshops designed specifically for you

The Service is a London based production company that brings together like-minded production creatives with a love for social impact, the arts and creative collaboration.

We specialise in international multimedia production, and operate an open and inclusive service. Through our network of talented individuals we can realise your project needs and inspire new ideas.

Clients include The Royal Botanical Gardens at Kew, European Commission, ActionAid, UN Women, Po-Zu Shoes, Kings Cultural Institute, Arcadia Spectacular, MSF, Morley College, British Council and we are currently preferred supplier for VSO (Voluntary Service Overseas) internal and external film unit.

2018 has been really wonderful for us so far.

We were finalists for a Charity Film Award for our Miscarriage Association animation, finalists for the British Council ELTon Awards for Innovation for our Interactive Phonemic Chart. We were also selected to be screened as part of the UN Sustainable Development Goals Film Festival in New York for our film The Husband School with VSO directed by Sam Liebmann – then to top it all off we are very proud to have won BREAKTHROUGH COOPERATIVE OF THE YEAR 2018 🙂



Louise Stevens

Creative Director

Louise Stevens is creative director. Her work as artist filmmaker has been screened internationally and is distributed by Lux. As a core member of OMSK for 5 years her work features in the OMSK BOOK As a producer Louise has made films for the Cultural Institute at King’s College London, English Heritage, The Barbican and The British Council. Louise previously ran filmmaking workshops at The Royal College of Art and currently heads-up the video unit at VSO. Artists she has worked with include The Max Factory, Franco B, Benjamin Zephaniah and Arcadia Spectacular.

Helen de Witt

Director of Film and Partnerships

Helen de Witt is a film curator, lecturer and writer. She is currently senior programme advisor at the BFI and lead programmer for the London Film Festival Experimenta section of Artists’ Moving Image. Prior to that she was Festivals Producer for the London Film Festival and Flare: London LGBT Film Festival before becoming Head of Cinemas at the BFI. Helen teaches film studies at Birkbeck University of London, and is an associate lecturer at London College of Communications and the National Film and Television School. At board level, she has served as vice-chair of LUX and chair of Four Corners Film.

Joanna Duchesne

Managing Director

Joanna Duchesne is the managing director. She has worked for production companies and in the Charity sector for many years. Joanna previously ran video production units at Amnesty International and VSO, and worked as the international film and photography manager at Save the Children. She has trained individuals and groups around the world in production techniques, and loves to enable others to produce film and photography. Joanna has also co-written a chapter of a video training manual produced by Witness, the video advocate group based in New York.

Carleen Shoy

Web manager and copywriter

Carleen is a web manager and copywriter with a focus on accessible, user-friendly content. She believes in ‘keeping it simple’ to create engaging content. Carleen has delivered digital projects for various charities including Afrobarometer, ActionAid, VSO and Christian Aid.

Sam Liebmann


Sam Liebmann is a talented filmmaker devoted to the production of long form documentaries broaching some of the globes hardest subjects. We love working with Sam and have had the pleasure of co producing for RESULTS UK, camera and edit for Po-Zu ethical shoes, English Heritage, VSO and Victim Support. Long may the relationship reign.

Charly Sauret

Animator and filmmaker

Superstar creative, Charly is an AV producer and musician and works closely with VSO to run our in-house contract specialising in After Effects. Charly is currently creating a suite of films to explain the core programmes at VSO plus animated graphics for our relationship with the Cultural Institute at King’s College London.

Alaric Shorter

Editor / Film Maker

Alaric Shorter is super-star video editor with a genuine passion for his art, a keen eye and attention to detail. Having worked in the charity sector for a decade for charities like Breakthrough Breast Cancer, Ovarian Cancer Action and the National Autistic Society to name a few, Alaric brings with him a wealth of experience and understanding of the importance of producing content which captivates and engages the viewer. Alaric has worked with us on editing a number of projects for the EU as well as the Learning Service.

Giles Mayall


Giles – King of quality control and recent head of still and moving image for Arcadia Spectacular. Past collaborations include My Primary…the Museum for the Cultural Institute at King’s College, #StepForward for VSO, Arcadia micro doc as featured on @bbcglasto and #ilovethisplace for Historic England. Previous work includes lighting designer for Leftfield and projection design for the Gorillaz. He’s not as shy as he looks.

James Smith


With 13 years of experience in the media, TV and film industry James has worked on a vast array of impressive projects and picked up 12 high profile awards at EVCOM (previously IVCA), the New York Film and TV Festival and the Cannes Film Festival. We are very lucky to have him working with us on the bulk of our current VSO projects because not only is he brilliant, he’s is also really nice.

Richie Stevens


Richie used to be called Dubversive, before that he was Drumhead. He likes juicy bouncy music with bendy edges, like looking into an aquarium.

Juanan Eguiguren

Self-shooting director and editor

Juanan is a highly experienced camera operator and editor he works in broadcast and non-broadcast including – Al Jazeera English, Channel 5, BBC2, Discovery Channel, Save the Children, UnLtd, Age UK, CARG and ACME. Juanan has worked with us for Victim Support and ActionAid.

Tim Maynard


Tim has worked as a film maker on our contract with VSO, traveling to places such as Cambodia, Tanzania, Malawi, Papua New Guinea, Nigeria and Uganda. Tim has had a rewarding career in television and video production including BBC One, ITV, Channel 4, and E4, plus news sites The Guardian and The Times.

Jane Labous

Producer and Director

Jane is a journalist, broadcaster and creative film producer/director, specialising in third-sector, human rights and Africa. Over the years, she’s worked for everyone from the BBC to the UN and LA Times, including a stint as a stringer for Voice of America in Senegal.

Holly Jones

Producer and director

Holly is a powerhouse producer and director. Fresh out of 3FF as Arts and Culture Manager her particular interest is in participation and reaching new audiences. She is passionate about the potential of the arts to broaden horizons and inspire creativity and is working on cross cultural projects with The Service.

Selvin Cooper

Technical producer

Selvin is our man for anything light, mapping and virtual reality. Currently working as freelance technical producer Selvin has an incredible track record producing tech and light for live events, TV and feature films including Jaguar, Arcadia Spectacular, Africa Express,  Bourne Identity #5, X Factor and The Nightly Show.

Tim Tyson Short

Cameraman, director and editor

Our man on the ground, Tim has circled the globe with his camera and his drum. Tim has worked in broadcast for the BBC, CH4, CH5 and Discovery, freelancing with the Guardian multi-media department plus years of experience working in third sector filmmaking – Tim knows everything there is to know.

Lindsey Studholme

Self-shooting director

Lindsey is a creative camera operator and editor, specialising in documentary style videography. She has worked with us on projects for The Marine Stewardship Council, VSO and the Cultural Institute at King’s College London. She is talented and enthusiastic with boundless energy and drive.

Schuman Hoque


Schuman Hoque is an award winning filmmaker with over 10 years of production experience. He has directed and edited several award nominated shorts that have screened at numerous festivals internationally including New York TV Festival, SXSW, Edinburgh International, Rushes Soho Shorts Film Festival and The London Short Film Festival.

Jan Honza Pozivil

Web developer and graphic designer

Jan is our WordPress expert and technical support. We are grateful for his ability to bend code to suit our website needs. He is really good at making clear navigation, creating smooth user experiences (UX) and creating interesting functionality.

Emma Plunkett

Multi media artist

Emma is our go to creative artist for video and design. We are really lucky to have her original drawings for our Miscarriage Association film and her animation and drawing skills for The Date Tree, ICS. Emma also created the beautiful illustrations of our team on this website.


Working with The Service has been a triumph. It’s always a pleasure to work with people who are professional and authentic whilst also being brilliant

Giles Mayall, Head of Still and Moving Image at Arcadia Spectacular

Giles Mayall Head of Still and Moving Image at Arcadia Spectacular

  • Jack Doe, Lorem ipsum dolor sit amet, consectetur adipiscing.
  • Jim Doe,
  • Jeanna Doe,
  • Jim Doe,
  • Jane Doe,
  • John Doe,